Understanding stakeholders’ expectations is one of the crucial phases of the assessment and is perfectly in line with Enel’s inclusive Open Power approach.

The units responsible for the relations with stakeholders, who are annually involved in the assessment process, are responsible for:

  • identifying and updating the list of the most relevant categories of stakeholders so as to remain in line with the sustainability context in which Enel operates;
  • evaluating and weighting the different categories according to the following parameters: dependence (importance of the relationship for the stakeholder), influence (importance of the relationship for the Company) and urgency (the relationship’s time aspect);
  • engaging stakeholders as appropriate according to the communication channel (generic, specific and interactive channels), the type of relationship with the group of interest, the frequency of interaction and the reference context.

The main stakeholder categories and the respective communication and engagement channels are shown below.

Main types and channels of communication with stakeholders

Communication channelsStakeholder category
Financial communitySuppliers and contractorsCivil society and local communitiesOur peopleInstitutionsBusiness communityCustomersMedia
Agents
Mobile app
Whistleblowing channel
Web channel
Press releases
Direct contacts
Forums
Working groups
Dedicated meetings
Investor Day
Informative interviews
Intranet
Enel stores and commercial offices
Newsletters
Company magazine
Roadshows
Social media
Surveys