Understanding stakeholders’ expectations is one of the crucial phases of the assessment and is perfectly in line with Enel’s inclusive Open Power approach.
The units responsible for the relations with stakeholders, who are annually involved in the assessment process, are responsible for:
- identifying and updating the list of the most relevant categories of stakeholders so as to remain in line with the sustainability context in which Enel operates;
- evaluating and weighting the different categories according to the following parameters: dependence (importance of the relationship for the stakeholder), influence (importance of the relationship for the Company) and urgency (the relationship’s time aspect);
- engaging stakeholders as appropriate according to the communication channel (generic, specific and interactive channels), the type of relationship with the group of interest, the frequency of interaction and the reference context.
The main stakeholder categories and the respective communication and engagement channels are shown below.
Main types and channels of communication with stakeholders
|Communication channels||Stakeholder category|
|Financial community||Suppliers and contractors||Civil society and local communities||Our people||Institutions||Business community||Customers||Media|
|Enel stores and commercial offices|