Enel considers people’s health, safety and mental/physical integrity to be a precious asset that must be protected at all times – whether at work, home or in their free time. It is committed to developing and promoting a sound safety culture everywhere in order to ensure a healthy work environment. Quality and safety are an essential combination. Each person is responsible for his or her own health and safety, as well as the health and safety of those with whom they interact. As set forth in Enel’s Stop Work Policy, any risky situation or unsafe behavior must be promptly reported and stopped. Enel’s safety culture is based on each person’s constant commitment, the integration of safety into processes and training, the reporting and analysis of any near misses, the stringent selection and management of contractors, quality controls, the sharing of experiences within the Group and the comparison with top international players.

Enel has a Statement of Commitment to Health and Safety, signed by the Group’s top management, that serves as a policy of reference. In general, health and safety activities are based on the following principles:

  • compliance with the law, the adoption of best standards and sharing experiences;
  • the creation, implementation and continuous improvement of the Occupational Health and Safety Management System in compliance with the BS OHSAS 18001 standard;
  • the reduction of accidents, occupational diseases and other incidents through the implementation of appropriate prevention measures and verification of their adequacy and effectiveness;
  • the assessment of all health and safety risks and the adoption of a systematic approach to eliminate them at the source or, when this is not possible, to minimize them;
  • the promotion of information initiatives to disseminate and consolidate a culture of health, safety and organizational well-being;
  • the adoption of work methods inspired by quality and their dissemination through decisive and effective training that aims to firmly unite technical and safety aspects;
  • managers’ direct efforts aimed at strengthening a sound culture of safety leadership;
  • the adoption of safe and responsible conduct at all levels of the organization;
  • the design of workplaces and the provision of equipment and tools suitable for carrying out the work, ensuring the best conditions of health, safety, comfort and well-being;
  • stringency in the selection and management of contractors and suppliers, and the promotion of their involvement in programs for the continuous improvement of safety performance;
  • constant attention to local communities and to all those who work or come into contact with the Group’s activities by sharing a culture of health and safety protection;
  • annually defining specific and measurable targets and continuously monitoring them to verify that they have been achieved through the involvement of top management.

In implementation of the policy, each Group Division has its own Health and Safety Management System that complies with the BS OHSAS 18001 standard. The new Global e-Solutions Division was set up in 2017, and it will start the process of preparing and implementing the management system over the course of 2018.

Safety rates¹

Enel employees

Enel employeesEnel employees

Contractor employees

Contractor employeesContractor employees

Severe and fatal injuries – Enel employees (no.)

Severe and fatal injuries – Enel employees (no.)Severe and fatal injuries – Enel employees (no.)Severe and fatal injuries – Enel employees (no.)

Severe and fatal injuries – Contractor employees (no.)

Severe and fatal injuries – Contractor employees (no.)Severe and fatal injuries – Contractor employees (no.)Severe and fatal injuries – Contractor employees (no.)


(1) The rates and figures reported in this chapter do not include the companies acquired in 2017 (EnerNOC, eMotorWerks, Demand Energy Networks, Enel Distribuição Goiás and Tynemouth Energy Storage). Given the small amount of time that has lapsed since their acquisition, it was decided to start consolidation
from 2018 in order to allow for the alignment of systems and related reporting procedures.
For the calculation of LTIFR and LDR rates, reference should be made to the notes in the attachment (performance indicators).
(2) The 2016 figures have been recalculated following a detailed redefinition due to Slovenské elektrárne’s removal from the scope.
(3) Injury with an initial prognosis, as shown on the first medical evaluation, exceeding 30 days; or with a guarded prognosis, until the prognosis can be determined; or with an unknown prognosis, which, when first assessed by the Division/Company concerned, is assumed to exceed 30 days. Once the prognosis set, the injuries will be considered severe only if the first prognosis exceeds 30 days. If the prognosis is not set or remains unknown for 30 days from the event, the injury shall be considered severe.

In 2017, injury rate (LTIFR - Lost Time Injury Frequency Rate) and absences from work due to accidents (LDR - Lost Day Rate) for the Enel Group’s employees amounted to 0.24 and 11.65, respectively. In particular, with a decrease in the number of injuries and consequently in the LTIFR, there is a slight increase in the number of lost days and consequently in the LDR.

As regards contractors’ employees, the LTIFR stood at 0.19 (a reduction of about 6% vs. 2016) and the LDR at 9.86 (an increase of 16% vs. 2016). During 2017, there were 2 fatal accidents involving Enel Group employees, 1 in Spain and 1 in Argentina, the first due to crushing and the second due to impact. There were also 11 fatal injuries among contractors, including 3 in Italy, 7 in South America (1 in Argentina, 4 in Brazil, 1 in Colombia and 1 in Peru) and 1 in Romania. Regarding the causes, 5 accidents were electric, 4 were mechanical and 2 were due to traffic accidents during working hours.

With regard to accident management, a specific policy has been set (Policy 106 “Classification, communication, analysis and reporting of incidents”), which defines the roles and procedures to ensure the timely communication of incidents and ensures the cause analysis process, the definition of improvement plans and their monitoring according to the event type. The policy also includes details on the methods of communication and analysis of near misses that have the potential to cause severe damage. According to the aforementioned policy, all severe and fatal injuries to Enel and contractor employees and non-severe events considered significant are investigated by a group of experts. The improvement measures resulting from the analyses are constantly monitored and followed until they are completed; in the event contracting companies commit a breach, the appropriate measures are taken (termination of the contract, suspension of qualification, etc.). In the case of particularly severe and fatal injuries, in order to define further strategic actions for the entire Group, a specific Steering Committee is also set up that involves the competent Company Functions/Divisions. The Steering Committee has the goal of coordinating the improvement measures already identified and defining further strategic actions for the entire Group, to prevent the recurrence of similar events. In addition, the Policy also defines cases of exclusion, i.e. those events that cause damage to people but are not attributable to the typical cases of accidents at work (for example, animal attacks, accidents due to extreme weather conditions, etc.).

In confirmation of the strategy and Enel’s safety policies, during 2017 several initiatives were launched to strengthen the control system, especially as regards contractors, and the integration between the business areas and health and safety functions, in order to identify potential areas at risk and prevent the occurrence of accidents through the use of innovative technologies.

In 2017, Enel invested 260 million euro in safety, in line with the expenditure for 2016.

In Enel’s organizational model, the Health, Safety, Environment and Quality (HSEQ) unit of the Holding assumes an important role of oversight, direction and coordination, promoting the dissemination and sharing of best practices within the Group and the external comparison in health and safety with the top international players in order to identify opportunities for improvement and ensure a constant commitment to risk reduction. Alongside the Holding Function, the HSEQ structures of the Global Business Lines direct and support the business on health and safety issues, define improvement plans and monitor their execution

Total expense for safety (mil euros)

Safety in the procurement processes

Safety is integrated into the procurement processes and the performance of the companies is monitored both in the preventive phase, through the qualification system, and during the execution of the contract, through numerous control processes.

Specific and stringent rules are applied during the supplier qualification and selection process, based on health and safety performance. For high-risk activities, a prequalification audit is also required.

As for the monitoring of activities during the execution of the contract, the Vendor Rating system is a consolidated process. Health and safety performance levels are measured through a specific index and, since 2015, the global model on the Vendor Rating index also takes into consideration the impact of any people accidents in the assessment of companies.

All companies that work with the Enel Group must share its health and safety standards. The General Conditions of Contract (CGC), valid for the entire Enel Group, include clauses dedicated to health and safety. They provide for penalties in case of safety rule violations, which may also lead to the termination of the contract and suspension of the qualification.

For this reason, contracting companies are involved in many initiatives aimed at promoting a culture of safety. In particular, an information session is carried out on the specific risks present before the contractors’ personnel access the worksite. Enel people perform this session, which aims to highlight special risks due to the specific nature of the plants and the activities present that are not normally present in the Company’s business.

Furthermore, in 2017, the Extra Checking on Site (ECoS) initiative continued, with 129 ECoSs completed. This is in line with the 120 checkings that were planned. The ECoSs have the aim of evaluating the adequacy of the organization, commitment and processes in a pre-determined operative area.

Expert HSEQ people external to the operating unit subject to the assessment, perform these controls, together with technical experts specific to the business and permit to plan and define corrective actions that are duly monitored.

Infrastructure safety and technological innovation

Technological innovation can improve all health and safety processes, from people training to the implementation of prevention and protection measures, and the execution and analysis of corrective controls.

In 2017, new safety innovation projects were introduced and a number of projects previously launched in 2016 continued.

Intrinsic Safety: a project started in 2016 focused on the design, analysis and possible modification of both new and existing machinery aimed at reducing people exposure to risky situations, worksites or activities. The project is focused on information sharing and alignment between the HSEQ and Engineering units.

Safety Jacket: a project involving the creation of a work jacket with a built-in airbag that combines the existing protection measures against falls with a new, never-before-seen technology in the industrial field. Developed with a startup, this project combines innovation and safety to protect people from all Business Lines working at height.

Drones: the Company has adopted the use of drones to inspect chimneys, boilers and waterways in order to prevent risks related to workers directly accessing unsafe places.

Virtual Reality: development continued on the 3D virtual reality simulator, a project launched in 2015. In particular, new virtual reality scenarios have been developed, including those relating to electrical risk, aimed at operational training on both maintenance and safety issues.

Virtual Safety Assistant: an electronic device that maps in real time the surrounding environment and the memorized data related to specific activities, thereby supporting workers in implementing the prevention and protection measures necessary to carry out their work safely.


The Enel Group has defined a structured health management system, based on prevention measures to develop a corporate culture oriented toward the promotion of physical and mental health, organizational well-being and the balance between personal and work life. With this in mind, the Group carries out global and local awareness campaigns to promote healthy lifestyles, sponsors screening programs to prevent the onset of diseases and guarantees the provision of medical services. The global initiatives and program are developed in accordance with the World Health Organization calendar and local needs.

The Enel Group implements a systematic and continuous process of identification and assessment of work-related stress risks in accordance with the “Stress at Work Prevention and Well-being at Work Promotion” policy. This enables the prevention, identification and management of stress in work situations that may affect both individuals and broader sections of the organization, also providing a set of guidelines aimed at promoting a culture of organizational well-being.

Development of a culture of health and safety: training and information

The health and safety awareness campaigns carried out over the course of the year focused on areas of specific attention for the Company. This year the campaigns focused mainly on issues relating to personal health and the most common diseases, such as: hypertension, hepatitis, smoking, risk factors for cardiovascular diseases, skin cancer, etc. The campaigns were based both on the news published on the company intranet and on specific news reports on Enel TV and Enel Radio.

With regard to training, in 2017 Enel people received over 430 thousand hours of training, in addition to safety information and instruction, with the aim of increasing specific knowledge and skills throughout the Group. The various issues covered included online training for safely driving both four- and two-wheel vehicles and the “Safety Leadership” training session for managers.


staff at contracting companies working for Enel who have received training and information on health and safety from their employer

over 800thousand hours

of training and information for contractor employees1


1 The figure also includes training and induction courses provided by Enel people which are required to access the Group’s construction and/ or operating sites.

Safety of communities and third parties

Enel plants are built in compliance with the legal provisions and good practices. Plants, machinery and equipment are subject to systematic inspections and periodic maintenance in order to guarantee normal operation, in compliance with the law and in accordance with the highest standards.

In order to guarantee the health and safety of the community and reduce the impact on the external environment of the production activities, periodic measurement campaigns are conducted internally. Such efforts include measuring the electromagnetic fields of the distribution systems, as well as the level of noise, vibrations and dust generated by production plants’ machinery and distribution substations.

The following aspects of environmental relevance are also monitored: atmospheric emissions, air quality, pollution of surface water, water quality, production, recycling, reuse and disposal of waste, soil quality, and impacts on biodiversity.

Managing emergencies

Enel has a shared crisis and critical event management system in the various countries where the Group operates. This system provides for the assessment of the impact caused by the critical event through a standard 3-level reference scale. High-impact crises are managed centrally, while those with a medium or low impact level are managed within the specific organization of the individual countries.

For high-impact level crises (“Group Red Code”), it is envisaged to set up a central crisis committee active at the Security Control Room at the Viale Regina Margherita office in Rome to provide 24/7 support for the communication and the coordination of the information flows. In addition, the crisis committee will define the strategies and actions to deal with the critical event and coordinate all activities to limit the damage to property, profitability and reputation of the Enel Group.

In Enel SpA there is a Security unit within the Human Resources and Organization Holding with the aim of defining strategies and guidelines on the issues of safety, guaranteeing reporting to top management and promoting the sharing of best practice. In addition, a travel security process has been established with the aim of protecting Enel staff travelling abroad by supplying information and notices on the destination countries, indicating the conditions which could represent risks for the health and safety of travelers (for example, political unrest, terrorist attacks, crime, healthcare emergencies, etc.), providing the guidelines and conduct to be followed and activating security measures needed in regard to the risk level identified for the destination country.

Nuclear policy

Enel adopts a policy for the safe management of its nuclear activities. This policy focuses not only on safe nuclear operations, but also on the integration of nuclear safety into all the corporate processes, stressing the importance and particular nature of being a nuclear operator. The policy confirms the commitment of top management to undertake all the activities in such a way that the operational nuclear units are managed and developed safely and with the protection of workers, the local populations and environment as the most important priority, as well as encouraging excellence in all stages of the process and going beyond simple respect of the law.

Checks on the safety of nuclear power plants, i.e. the stress tests which were arranged in Europe immediately following the Fukushima incident, seek to measure the size of safety margins at nuclear power plants given extreme external scenarios, such as earthquakes or flooding, and incidental scenarios, for example the lack of electricity or the lack of water for cooling, thus investigating the response of the plant should it be subject to unplanned operating conditions. The nuclear power plants have been carefully studied and the improvements identified are being implemented. These measures include, for example, the installation of new safety systems and technologies to guarantee the continuity and availability of electric power in the case of a total blackout.

Industrial relations for health and safety issues

In order to facilitate the implementation of the health and safety initiatives and to encourage the sharing of decisions and results, in all the Group countries a number of joint committees have been set up dedicated to monitoring and controlling health and safety conditions nationally and across Divisions. With the aim of facilitating the integration and standardization of the committees, which operate at different levels, during 2012, in Italy the bilateral occupational health and safety committee was set up, in accordance with the Italian model of industrial relations of July 17, 2012.

The committee has the task of promoting prevention and training activities, as well as raising awareness of health and safety issues, and, finally, drawing up and collecting examples of good practice. As from 2013, this aspect was further extended to the whole scope of the Enel Group, through the creation of a bilateral commission for health and safety at Group level, set up under the Enel Global Framework Agreement of June 14, 2013. This committee, which in 2013 defined a “joint recommendation” which can be applied in all Enel countries, focuses on the application and implementation of health and safety standards at Group level.

Further details on the commissions operating at the national and/or local level in the main countries are shown below.

Italy Besides the bilateral committee on policies for safety and protecting the working environment, which was set up in 2012, there are two committees, which operate at the divisional level of Infrastructure and Networks and Generation. In addition, periodic meetings are organized involving the employer, the head of the prevention and protection service, the competent doctor and the workers’ safety representative. The meetings are held at least once a year and 100% of employees are represented.
Russia In every plant in Russia there are committees which deal with health and safety. Every organizational unit has a worker representative for occupational health matters, for a total of 49 representatives, who communicate with the company managers and unions.
Romania In accordance with legal provisions, there are safety and hygiene committees in each company, consisting of: representatives of the company, the specialist doctor and professional representatives of the unions/representatives of employees, which meet periodically (quarterly) to discuss specific issues, and propose measures to manage, control and improve safety.
Spain At national level the Comisión de participación y control has been set up and, at local level, Comités de seguridad y salud territoriales have been set up.
Argentina In the power plants there are bilateral hygiene and safety committees, which meet once every month or two months.
Chile At all production sites with more than 25 workers, there are Comités paritarios de hygiene y seguridad, which deliberate on occupational health and safety initiatives through an annual work plan. These committees meet once a month.
Peru There are 5 bilateral committees, which also involve contractors’ representatives.
Brazil All sites have a Comissão interna de prevenção de acidentes, composed of company representatives and workers representatives and focused on creating accident prevention initiatives.
Colombia Two joint committees have been established (COPASST), one for distribution and one for generation, which deal with the promotion of occupational health standards.