Enel is facing a great cultural and organizational change. The challenge is to make the most of the opportunities offered by new technologies and the large amount of data available. Digitalization is therefore an essential tool to respond effectively and promptly to external events and to make thought-out decisions at all levels of the organization. This process affects both the traditional business and the development of new models enabled by the adoption of new technologies (such as the Internet of Things [IoT], Big Data, Blockchain technology, robotic process automation and artificial intelligence). Data has become a new asset and learning how to manage it optimally is an important key to generating value.

In 2016, Enel added digitalization to its Strategic Plan, announcing investments of 4.7 billion euro over the 2017-2019 period, of which about 1 billion euro was spent in 2017. The new Strategic Plan, presented in London in November 2017, confirmed the central focus on this choice, bringing investments to 5.3 billion euro in the 2018-2020 period.